Q: What is the Shipping Policy?

Please note that our shipping policy states shipping orders can take anywhere from 10-20 business days to process for shipment. Once your order has been completed and processed for shipment you will receive an email or text message with tracking details. 

Q: What is your Return and Exchange Policy?

All orders that include customization options (name, number, flag, etc.) are final sale.

Returns on non-customized apparel orders are only accepted in person during booth hours at the event site. No returns will be accepted after the event date(s) have passed.
Exchanges are only permitted on unwashed, unworn and non-customized orders and must be made in person during the event/tournament at the RushTeamApparel booth.

If you believe there is a quality issue with your garment after the event has passed, please email orders@rushteamapparel.com to initiate an exchange/replacement.

Q: What are the sizing guidelines for the event merchandise?

All apparel is offered in adult unisex sizing unless otherwise stated.
If you are looking for a size that is not listed on a particular item (xs, 3xl, 4xl, etc.) please email orders@rushteamapparel.com and we will do our best to accommodate your request.

Q: I didn't pick up my pre-order at the tournament site, how can I get my items?

If you fail to pick up your order on-site please email orders@rushteamapparel.com with your order number. Purchaser will assume all shipping fees prior to shipment for orders not picked up on-site during event hours.

Q: What are the care instructions for my event merchandise?

When washing any printed apparel, it is recommended to turn the garment inside out, wash in cold water, and tumble dry on low.